Policies

Returns & Replacements

If you are not completely satisfied with an item that you have ordered and received, you may return the item to us for either an exchange, or full refund (minus the shipping) on regular priced merchandise, within 30 days of original purchase. All "sale" items are final. There are also no refunds or exchanges on consumables & food, which includes coffee, k-cups or Loose Leaf Teas.

In the event of an item being damaged in transit, please contact us to let us know. We will arrange to have a replacement for you, along with a return shipping label for the damaged item. Photographic evidence may be requested by Ty-Kobee, if you receive an item that is damaged and wish for an exchange.

If you have something you would like to return, simply call us at 519-226-567-0789 or, use our contact form with a full description and reason for your exchange or return. Please remember to include your order number & telephone number so we can contact you. There are NO REFUNDS or EXCHANGES from December 26th to December 31st . Please send any returned items to the following address. Att:n: Returns, Ty-Kobee Tea & Coffee Co, 17 Church Street, Jarvis, ON N0A 1J0. All "sale" items are final. * Any returned items must be undamaged, unused and in all the original packaging. If you have any questions, please call us at 519-226-567-0789. You can also use our contact form.

Ordering

You can order online with us at any time using on our website. This online store is encrypted with 128bit SSL security. This allows you to shop online with us, with both confidence and peace of mind. If you have any questions about our secure shopping experience, please feel free to call us at 519-226-567-0789.

You can also make a phone order anytime between 9:30 a.m. and 5:30 p.m, Eastern Standard Time, Monday to Friday.

Payment, Pricing & Promotions

Ty-Kobee Tea & Coffee Co. accepts PayPal, Visa and Mastercard on our website.  Debit and Cash only at our retail location.  All pricing on our website is subject to change. We reserve the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly, due to the negligence of Ty-Kobee Tea & Coffee Co., we reserve the right to refuse any purchases at that price, and make the adjustment required. You will be notified of this error before any shipments take place.

Out Of Stock

At Ty-Kobee Tea & Coffee Co. we try very hard to ensure that any items you may order will be available at the time of your order. However, there may be occasions when an item you have ordered might be temporarily out of stock, (usually due to manufacturer issues). Should this ever happen, we will email you to let you know.

We will provide you with details about when your items will be available, and send to you. On most occasions a back- ordered item will arrive at our online warehouse between 3-5 business days, depending on the particular item or supplier. In the unlikely event this back ordered period will be a considerable length of time (more than 10 days) we will contact you to make alternative arrangements, or adjust the order.

Shipping

Ty-Kobee Tea & Coffee Co. ships orders by Canada Post, Monday to Friday.

On average, the total shipping time is 3-5 business days. A full tracking number is provided with all orders allowing you to track your orders progress. All orders will have a tracking number assigned to them, as soon as we have determined we have all items in stock. At that time the order is fully packaged and sent. We will send you a confirmation email with your tracking number (within 1-3 business days).

In the unlikely event you don't receive your confirmation email with a number, please let us know.

Did you receive your confirmation email with tracking number? Please track the whereabouts of your parcel at Canada Posts/Purolator website BEFORE asking us to locate it for you. Parcel traces can only be made by us 24 hours AFTER the expected delivery date has gone by.

You must be able to receive delivery to the provided shipping address within your order. If the delivered package has outside damage, open and inspect your order immediately. If the contents are damaged you must contact us immediately by email or by telephone. If you have not received your order ten (10) days AFTER your shipping confirmation with tracking number, you must notify us promptly in order to track its whereabouts. Any claims for non-delivery will only be accepted up to 14 days AFTER the confirmation of shipment with the tracking number that has been sent to you.

Please note:

A confirmation of shipment IS NOT the original order receipt. A shipping confirmation is only sent after your order has been processed and packaged and collected by Canada Post for delivery. If you have any questions, please let us know.

* Shipments that require extra shipping charges imposed by Canada Post may not qualify for free or flat rate shipping in Canada. This is a rare occurrence and applies to: shipments of excessive weight or shipments arriving to extremely rural areas (Nunavut, Northwest Territories, Yukon & Northern Quebec). We will contact you to discuss any additional shipping fees that may be required. We would like to apologize for any inconvenience this may cause.

$11.99 Flat Rate Shipping (Canada Only)

Ty-Kobee Tea & Coffee Co. is shipping all orders to Canadian residents at a flat rate of $11.99 CDN per order. This offer is available to Canadian residential addresses only. This offer is not available for addresses in: Nunavut (NV), Northwest Territories (NWT), Yukon (YK), or remote northern areas of Quebec (QC).

To avoid any delays and additional charges for shipping, please ensure that you select the correct shipping method for your province or territory at the time of your order. If an order is received with an incorrect shipping method & charge, we will contact you to discuss the additional shipping costs that may be owing (if any).

If you are unsure about shipping charges, please call us at 519-226-567-0789 Monday to Friday 9:30 a.m. to 5:30 p.m.
A customer service representative will be happy to assist you.

Free Shipping

All orders that are over $100.00 before any applicable taxes are shipped to you... FOR FREE! This offer is available to Canadian addresses only.

This offer isn't available for customers living in the Northwest Territories, Yukon, Nunavut, or certain remote areas in Québec.

To avoid any delays and additional charges for shipping, Please ensure that you select the correct shipping method for your province or territory at the time of your order. If an order is received with an incorrect shipping method & charge, we will contact you to discuss the additional shipping costs that may be owing (if any).

If you are unsure about shipping charges, please call us 519-226-567-0789. A customer service representative will be happy to assist you.

Privacy Policy

All information that is provided by our customers is treated with the strictest of confidence at all times.
ALL information, sensitive or otherwise is handled by secure 128bit SSL security by Verisign.

All provided email addresses are used only by us for any promotional information and newsletters that we may send to you from time to time.

These email addresses are never sold or given to any other third party, at any time for any reason.

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